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Do I get reminders for renewal?

Q.How will I know that my website is up for renewal?

A. We will first notify you 3 months in advance when it’s time to renew your Easy Website In A Box website. We will continue to keep reminding you via email and/or telephone and on your dashboard at regular intervals until you have renewed your Easy Website In A Box website.
I ordered a box online but it has not arrived yet.
    When you order a box online, it will take between 3-5 working days for it to be delivered. If it has been more than 5 working days please contact support@easywebsiteinabox.com and we will get back to you with in 1 hour.